The Instant Carpet Cleaning Difference
Meet the team behind Australia’s trusted carpet cleaning service. Discover our story, values, and commitment to excellence.
Serving Melbourne, Sydney & Brisbane with professional carpet cleaning solutions.
Years in Business
Happy Customers
Satisfaction Commitment
Emergency Service
How Instant Carpet Cleaning Began
Founded in 2010 by Michael Richardson, Instant Carpet Cleaning began with a simple vision: to provide exceptional carpet cleaning services that truly made a difference in people’s homes and businesses.
After working for several cleaning companies and noticing the industry’s shortcomings, Michael decided to establish a company that prioritized quality, customer satisfaction, and environmental responsibility.
Starting with just one van and a handful of loyal customers in Melbourne, Instant Carpet Cleaning quickly gained a reputation for outstanding results and professional service. Word spread, and within five years, we expanded to Sydney and Brisbane.
Today, we’re proud to have grown into one of Australia’s most trusted carpet cleaning companies, with a team of dedicated professionals serving thousands of satisfied customers across three major cities.
Award-Winning
Service Excellence
Our Mission
To provide exceptional carpet cleaning services that enhance the health, appearance, and longevity of our customers’ carpets while maintaining the highest standards of professionalism, environmental responsibility, and customer satisfaction.
Our Vision
To be Australia’s most trusted carpet cleaning service, known for our expertise, integrity, and commitment to creating cleaner, healthier living and working environments.
15+ Years of Growth & Excellence
From humble beginnings to becoming one of Australia’s most trusted carpet cleaning services.
Company Founded
Michael Richardson establishes Instant Carpet Cleaning in Melbourne with one van and a commitment to quality service.
Sydney Expansion
After growing success in Melbourne, we expand our services to Sydney with a dedicated team and equipment.
Brisbane Launch
Continuing our growth, we establish operations in Brisbane, bringing our premium cleaning services to Queensland.
Eco-Friendly Initiative
We commit to using only environmentally responsible cleaning solutions across all our operations.
10,000th Customer
We celebrate serving our 10,000th satisfied customer and receive the Service Excellence Award.
Advanced Technology
Investment in cutting-edge hot water extraction equipment to deliver superior cleaning results.
Today & Beyond
Continuing our commitment to excellence with plans for further expansion and enhanced services.
Our Core Values
These principles guide everything we do at Instant Carpet Cleaning.
Excellence
We strive for excellence in every aspect of our service, from the quality of our cleaning to our customer interactions.
Integrity
We operate with honesty, transparency, and ethical practices in all our business dealings.
Customer Focus
We put our customers first, listening to their needs and consistently exceeding their expectations.
Environmental Responsibility
We’re committed to using eco-friendly products and practices that minimize our environmental impact.
Teamwork
We foster a collaborative environment where our team members support each other to deliver the best results.
Community
We’re dedicated to giving back to the communities we serve through charitable initiatives and local partnerships.
Certifications & Trust Indicators
We maintain the highest standards through professional certifications and industry memberships.
IICRC Certified
Institute of Inspection Cleaning and Restoration Certification
Green Certified
Environmentally Responsible Business Practices
Fully Insured
Comprehensive Business & Liability Insurance
Police Checked
All Staff Have Current Police Clearance
Professional Memberships & Affiliations
Carpet Cleaning Association of Australia
Australian Environmental Business Network
Chamber of Commerce
Australian Service Excellence Awards
Our Professional Equipment
We invest in the latest carpet cleaning technology to deliver superior results. Our professional-grade hot water extraction machines, specialized stain removal tools, and eco-friendly cleaning solutions allow us to tackle even the toughest carpet cleaning challenges with ease.
Truck-mounted hot water extraction units
Portable extraction machines
Specialized stain removal tools
Quick-dry technology
Our Eco-Friendly Commitment
At Instant Carpet Cleaning, we believe in protecting our planet while delivering exceptional cleaning results. Our eco-conscious approach is integrated into every aspect of our business operations.
We’ve carefully selected cleaning solutions that are biodegradable, non-toxic, and free from harsh chemicals, ensuring they’re safe for your family, pets, and the environment. Our advanced equipment uses less water than traditional methods, reducing waste and promoting faster drying times.
Beyond our cleaning products, we implement sustainable practices throughout our operations, from fuel-efficient vehicles to paperless billing options and recycling programs at our facilities.
Non-Toxic Solutions
Biodegradable, eco-friendly cleaning products safe for families and pets.
Water Conservation
Advanced equipment that uses less water while delivering superior results.
Environmental Certifications
Green Certified
Eco-friendly business practices
Sustainable Partner
Australian Environmental Network
Water Smart
Water conservation certified
Zero Waste
Waste reduction initiative
Our Service Commitment
At Instant Carpet Cleaning, we’re committed to delivering exceptional service that exceeds your expectations. Our service commitment is built on these core principles:
100% Satisfaction Commitment
If you’re not completely satisfied with our service, we’ll return and re-clean at no additional cost.
On-Time Service
We respect your time and will always arrive within the scheduled appointment window.
Transparent Pricing
No hidden fees or surprise charges. We provide detailed quotes upfront.
Trained Professionals
Our technicians are fully trained, certified, and background-checked for your peace of mind.
Responsive Communication
We’re always available to answer your questions and address your concerns promptly.
Award-Winning Service
Recognized for excellence in customer satisfaction
Experience the Instant Carpet Cleaning Difference
Join thousands of satisfied customers who trust our professional team for all their carpet cleaning needs.
Serving Melbourne, Sydney, and Brisbane. Same day service available.