Get in Touch with Our Expert Team

For general inquiries submitted through our contact form, we typically respond within 2 business hours during our operating hours. For phone calls, you’ll speak directly with our team. Emergency requests are prioritized and receive immediate attention 24/7.

You can request a quote through our contact form, by calling our customer service line at 0482077537, or by using the live chat feature on our website. To provide an accurate quote, we’ll need information about the size of the area, carpet type, and specific cleaning needs.

When calling our emergency line (1300 123 789), please provide your name, contact number, address, and details about the emergency situation (water damage, spill type, affected area size). This helps us dispatch the right team with appropriate equipment to address your specific emergency.

Yes, for larger jobs or complex cleaning situations, we offer complimentary on-site inspections. Our technician will assess the carpet condition, measure the area, and provide a detailed quote. This service is available by appointment and can be scheduled through our contact channels.

We value your feedback! You can share your experience through our contact form (select “Feedback” as the inquiry type), by emailing feedback@instantcarpetcleaning.com.au, or by calling our customer service team. We use your feedback to continuously improve our services.

While our main service areas are Melbourne, Sydney, and Brisbane metropolitan areas and their surrounding suburbs, we may be able to accommodate requests in other locations depending on our team availability. Please contact us with your specific location, and we’ll let you know if we can service your area.